At Parkstreet, customer satisfaction is important to us. Due to the nature of imported gourmet and food products, certain conditions apply to refunds and returns.
1. Eligibility for Returns or Refunds
Customers may request a return, replacement, or refund if:
- The wrong item was delivered
- The item arrived damaged
- The product is expired upon delivery
- The product is missing from the order
- The item quality is significantly compromised before opening
Requests must be made within 24 hours of receiving the order.
2. Non-Refundable Items
For hygiene and food safety reasons, we do not accept returns or refunds for:
- Opened food products
- Used items
- Products damaged after delivery
- Products improperly stored by the customer
- Clearance or discounted items unless defective
3. Refund Review Process
To request a refund or replacement, customers may be asked to provide:
- Order number
- Photos/videos of the item
- Proof of issue
- Description of the problem
Refund or replacement requests are reviewed on a case-by-case basis.
4. Refund Method
Approved refunds may be processed through:
- Original payment method
- Bank transfer
- Store credit
Refund processing times may vary depending on the payment provider or bank.
5. Delivery Charges
Delivery fees are generally non-refundable unless the error was caused by Parkstreet.
6. Order Cancellations
Orders may only be cancelled before dispatch.
Once an order has been shipped or prepared for delivery, cancellation may not be possible.
7. Damaged or Incorrect Orders
If you receive a damaged or incorrect item:
- Contact us immediately
- Share clear photos/videos
- Retain original packaging if possible
Our team will review and assist with a suitable resolution.
8. Contact Information
For refund or return assistance:
Parkstreet
Phone/WhatsApp: 078 5 488 488
Email: parkstreetlk@gmail.com
Website: parkstreet.lk